COVID-19 Delays: Due to social distancing and state regulations on commerce, our team is much smaller than usual, so there may be a delay on packing orders. Please know we are working as hard as we can to ship orders as soon as we can. Once your order is shipped you will receive an email with tracking information. Slower USPS service might delay your package, so please be patient.
We ship via United States Postal Service. We make every effort to ship orders out in a timely matter. Every order will go out within 1-4 business days (excludes weekends and holidays) of placing the order. If there is a problem with your order such as mismatched dyelots or a product shortage, we will email you to see how you would like to handle the issue.
You will get an email confirmation when you place your order, and also when your order ships, including a tracking number. Please be sure to check your spam folder if you do not see these within 3 business days of placing your order. If you don't receive a confirmation email of your order or shipping confirmation, please use the contact form on our website to let us know.
If you have selected Store Pickup, please make sure you can pick it up during open hours from our Columbia, SC location. We require properly worn face masks, and limit active shoppers to 2 people at a time in our front counter service area.
We do our best to keep our rates low, despite the rising costs of shipping. Your shipping includes packaging and handling fees, and you will receive a tracking number once it has shipped.
US Orders Up to $75: $6.95 Flat Rate
US Orders Over $75: Free Shipping
We are not shipping outside of the US via our website at this time, although you may contact us about the possibility of making special arrangements for an international order. If an order can be accepted, please be aware that you would be responsible for paying any duties or customs levied on your purchase. We cannot mark any item we are shipping as “gift”, or enter a lower value amount due to shipping laws.
All sales are final, as we are in the process of closing our brick and mortar store. We have every hope that you will be satisfied with your purchase, but we cannot accept returns or exchanges, unless for damage or error. If you receive the wrong item, are missing an item, or an item was damaged, please let us know within 72 hours of receiving your package.
For any questions about ordering, returns, please contact us. If you have already placed an order, please include your order number if you know it.